Services

Maintain a catalog of the services your company sells so the Salfio assistant knows what it can suggest to your customers — and what to look for in their communications.

The services catalog is the list of services your company sells, written for the Salfio assistant. Each entry describes one service in terms the assistant can act on: what it is, what interest looks like in customer communications, and what to check before suggesting it. When you ask the assistant about upsell opportunities — or ask it what your company offers — this catalog is what grounds the answer. Services a customer already uses (per their services list) are excluded from recommendations for that customer, so nothing they already buy is ever proposed again.

The catalog belongs to your organization: every member sees and manages the same list.

Open Settings → Services and click New service. Each service has four fields:

• Title — the service's name, e.g. Quarterly SEO audit. Required.
• Description — what the service is and what it delivers. Salfio also reads it when deciding whether a customer already uses the service, so name the work it covers as your team reports it — "weekly CPA and conversion reporting on the campaigns", "A/B tests in sprints", "a monthly link budget per label" — not only the outcome you sell.
• Buying signals — what to look for in customer communications that signals interest. Write these as observations the assistant can match against emails, meetings, and messages: "complains about declining organic traffic", "asks how competitors rank".
• Requirements — what should be true before the service is suggested: "the customer's site must already be live", "only relevant after the first project is delivered".

A service is something you'd quote or invoice separately — Quarterly SEO audit, not day-to-day work like optimize campaigns that's part of delivering what you already sell.

The three guidance fields are optional free text — there is no required format. Concrete, specific phrasing gives the assistant more to work with than generic descriptions.

Edit or delete a service from the same page. Deleting removes it from the catalog immediately; the assistant stops considering it.

A service can declare which other catalog services its price already covers — a subscription tier naming its bundled add-ons, for example. Tick them under Included services in the service's edit dialog.

Salfio uses this when it looks for room to grow an account: a customer on a service is never pitched something that service already includes. Without the declaration, a bundled add-on looks like an open opportunity and can be suggested to a customer who already pays for it.

Included services stay ordinary catalog entries — they can be sold on their own to customers whose plan doesn't cover them.

Every customer page carries a Services pill in the bar under the customer's name, showing how many of your catalog services that customer uses. Click it to open the list. Each service is in one of three states:

• In use — you confirmed it, or added it yourself.
• Suggested — Salfio found evidence the service is being delivered and proposes it, marked with a sparkle and a dashed border. The pill shows an amber suggested badge while suggestions await your review.
• Not in use — you rejected it. Rejected services collapse into a Not in use group at the bottom of the list.

Salfio only ever suggests: as new activity comes in, it scans the customer's recent communications and proposes catalog services it finds evidence for, citing that evidence — hover any entry to read it, along with where the entry came from (Suggested, Confirmed by you, or Added by you). Deciding is yours alone:

• Confirm a suggestion with its ✓ — it becomes in use.
• Reject it with its ✕ — it moves to Not in use, and Salfio will never suggest that service for this customer again. Only you can overrule the rejection, with the row's Add back button.
• Add a service Salfio hasn't suggested via Add service, which searches your catalog. The list is catalog-only: if the service you're looking for doesn't exist yet, add it in Settings → Services first.
• Remove an in-use service with its ✕ — it moves to Not in use.

Changes save automatically as you make them. The customer's services list is what grounds everything else: upsell recommendations exclude both confirmed and still-suggested services (so nothing possibly in use is ever pitched), and cards with customer context see the same list.

Adding a service to the catalog, or editing one, re-evaluates every customer's recent history against it — you don't have to wait for new activity. Suggestions for a newly added service appear over the following hours as customers are re-checked; the same happens when you sharpen a description.

Filling the catalog by hand is optional. Click Import from activities and Salfio scans your recent conversations, then drafts proposed services with all four fields already filled in from what it found. The scan runs in the background — a progress box appears at the bottom of the left sidebar and follows you across the app, so you can keep working while it runs. When it finishes, that box turns into a Review suggestions prompt; open it to see a list where you tick the ones to keep and click Add — nothing is added to your catalog until you accept it. Dismiss anything that doesn't fit.

The import only reads conversation summaries (not raw message contents), works from your most recent activity, and proposes only services you don't already have — so you can re-run it later to pick up newly discussed offerings without creating duplicates. A few things to know:

• It suggests services your company sells, not tools you use or what your customers sell — and only work you'd sell separately, not day-to-day activity inside an existing engagement. The drafts are a starting point, so edit any that need refining after you accept them.
• Accepted suggestions become normal catalog entries you can edit or delete like any other.

The catalog is available to the Salfio assistant everywhere it runs — Slack, the dashboard chat, and any connected MCP client. You can ask it to read or maintain the list in plain language: "what services do we sell?", "add a service for our new onboarding package", "update the buying signals on the SEO audit". Deleting a service through the assistant always requires your explicit confirmation.

For MCP clients (Claude Desktop, Claude web, or your own), the Salfio MCP server exposes five catalog tools: list_services, get_service, create_service, update_service, and delete_service — plus two per-customer tools, add_client_service and reject_client_service, which record your decision on a customer's services list exactly like the dashboard's confirm and reject. All tools operate on your organization's data only — the organization is derived from your authenticated connection, never from tool input.